Frequently Asked Questions
Get clarity on Mereno's robotic vacuums
The robot uses lidar and camera sensors to scan rooms and generate a detailed
internal floor plan, allowing it to navigate efficiently and cover all areas.
Yes, it automatically adjusts suction power and brush speed based on floor
type, seamlessly transitioning between tile, hardwood and low to medium-pile carpet.
Remove and empty the dustbin after each cycle, rinse or replace filters as
instructed, clean brushes of hair and debris, and wipe sensors regularly for optimal performance.
On a full charge, the system runs up to 120 minutes in standard mode. Actual
duration varies by cleaning mode, floor layout and environmental factors.
Yes, advanced proximity sensors detect furniture, cables and small objects,
allowing the robot to slow down, navigate around them or adjust its route without manual input.
The Mereno app for iOS and Android lets you start or stop cleaning, schedule
cycles, view maps and receive status notifications from anywhere.
Firmware updates are pushed automatically through the mobile app and installed
when the device is docked and connected to Wi-Fi.
Contact our Swiss support team at +41769785695 or visit our office at Palais
des Nations, 14 Avenue de la Paix, 1211 Geneva. Business ID CHE-884.940.082.