Privacy Policy

Effective Date: January 1, 2025

1. Introduction

This Privacy Policy describes how Mereno ("we", "our", "us") collects, uses, and discloses personal information in connection with your use of our autonomous robotic vacuuming systems at merenly.com.

Our registered address is Palais des Nations, 14 Avenue de la Paix, 1211 Geneva, Switzerland. Business ID: CHE-884.940.082. For inquiries, please call +41769785695 or visit our contact form.

2. Information We Collect

We collect personal information that you provide when you register, request support, or interact with our services. This may include your name, email address, phone number, device identifiers, and preferences.

3. How We Use Your Information

We use the information to deliver and improve our services, respond to requests, ensure system performance, and communicate updates.

4. Cookies and Similar Technologies

We use cookies and similar tools to enhance user experience, remember preferences, and analyze site usage. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. GDPR Compliance

If you are a resident of the European Union, you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or delete your personal data. To exercise these rights, contact us via our contact form. We process personal data lawfully, fairly, and transparently. We retain data only as long as necessary to fulfill the purposes outlined herein or as required by law.

6. Data Security and Retention

We implement industry-standard measures to protect your data. We retain personal information only as long as needed for business and legal purposes.

7. International Transfers

Your information may be transferred to and processed in Switzerland or other jurisdictions. We ensure adequate safeguards are in place to protect personal data.

8. Third-Party Services

We may share information with service providers who assist us with website hosting, analytics, and support. These providers are bound by confidentiality obligations.

9. Children's Privacy

Our services are not intended for users under the age of 16. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this policy at any time. The revised version will be posted with an updated effective date.

11. Contact Us

If you have questions or concerns regarding this policy, please reach out via our contact form or call +41769785695.